Frecuently asked questions

These are the most frequently asked questions:

Within 2 working days for Mainland Spain
Within 3 to 5 working days for Canary Islands
Within 2 to 3 working days for Portugal
Within 2 to 3 working days for Europe
Within 4 to 5 days for the Rest of the World.
Mainland Spain only: €3.50; Balearic Islands: €5, and Canary Islands: €10; Europe:
€10, and Rest of the World: €20

Yes, we ship worldwide. You just need to tell us where you would like us to send you your Lolo Carolo socks, and they will be there in no time!
You can contact us via our contact form or email us at:
Yes, it is quite easy! Lolo Carolo is completely dedicated to our costumers’ total satisfaction. If for any reason your socks are not what you expected, you may return or receive full refund of the socks by contacting us within 40 days of delivery. Please ensure that the socks you return are in a re-saleable condition with appropriate packaging. A refund for the socks will be made withing 15 days upon our receipt of the items back with us. We will not be able to cover the cost of returning them to us unless the socks are faulty.

Our packaging is free and included in every pair of Lolo Carolo socks, as we all like to treat ourselves or be given things as a gift, and we want them to be well made and carefully wrapped up. We use a super soft and colourful silk paper for packing Lolo Carolo socks, as well as a kraft cardboard box with an eye-catching design imprinted on it. All made in Spain!

Our socks are made in France and Portugal to have greater control over quality and working conditions. We are also trying our best to stick to cross-border manufacture as much as possible.
We use the best and hard-wearing fibres. Follow our care instructions and your socks will last even longer.
You can finally say goodbye to the horrible pilling, the gradual colour-fading, and the loss of elasticity in your socks.

Some designs are hand-darned, which means that there are no seams at the toes. Other designs have a small seam at the toes that is almost imperceptible.
The cuff of our socks enables you to keep them up without cutting off your circulation. That means that if you buy a pair of knee-high or crew socks, they will not be sagging the following day. So, you will not have to keep pulling them up every five minutes.

We use the best fibres. Worldwide GOTS-certified organic cotton.

Worldwide GRS-certified cotton and recycled polyester.

Egyptian cotton combed with best-quality fibres.

We use certified toxic free dyes that are environmentally friendly and do not harm human health.
GOTS certification: worldwide recognised as the leader Standard to certify organic cotton.
GRS Certification: worldwide recognised as the leader Standard to certify recycled cotton or polyester.
The STANDARD 100 certification by OEKO-TEX: worldwide leading ecological certification for textile goods to ensure they are free of harmful substances.
RECOMMENDATIONS for optimal care: Lolo Carolo socks are made and designed to last for a long time. But here are a few ways that can help you keep them in the finest condition:

  • Turn inside out before washing
  • Machine wash in cold water
  • Do not tumble dry
  • Do not iron

But if you prefer doing your own thing, remember that Lolo Carolo socks can perfectly face up to any challenge.

We accept payments via our website by debit/credit card, Apple Pay, or PayPal.