Conditions of Sale

SHIPPING

The order will be made through the transport company TNT. When the order is ready to be delivered to you we will send a confirmation email.

We give you two alternatives:

Home delivery

The delivery deadlines will be:

  • Between 1 and 2 working days for the Mainland Spain.
  • Between 3 and 4 working days for the Balearic Islands.
  • Between 4 and 5 working days for the Canary Islands.
  • Between 2 and 3 working days for Portugal.
  • Between 3 and 4 working days for Europe.
  • Between 1 and 2 weeks for the rest of the world.

At national level it’s 3.5€ (mainland Spain excepting Balearic Islands and Canary Islands). In France 5 € and the rest of Europe 10 € . Worldwide is 20 € .

We can provide express service by air and standard service by road.

REPLACEMENTS

You have a maximum of 40 working days to returns from the day you receive the product.

For replacements, you will need to return it and, once the merchandise is checked, you will be indicated how you can make the new order.

Follow this process:

1. Send us an email to hello@lolocarolo.com or get in touch with us via ourl Contact Form. You have 40 days to return it.

  • Enter the product that you want to change, model, order number and size.
  • Choose the type of return you prefer:
    • Home Pick up. Please give us the pick-up address and within approximately 2 to 3 days, a TNT driver will collect it from your home. There will be a deduction of 3.5 € (mainland Spain, check other destinations) for transport from the total amount to be refunded.
    • You can also manage the carrier yourself and send us the product, we will provide you delivery address by email.

2. Prepare the package

Items must be returned in their original packaging.

3. Deliver the package

  • If you have selected home pick up give it to the TNT driver (carrier), who will pick it up at your home.


4. Refund

Once we receive your return, we will send you a confirmation e-mail and we’ll tell you how to proceed with the new order.

Keep in mind that the item must be sent with its original packaging and in perfect condition.

RETURNS

You have a maximum of 40 calendar days to desist from the day you receive the product.
LOLO CAROLO SL commits to replacing the product with a new one in accordance with the conditions agreed at the time of sale. The cost of return shipping will be paid by the customer.
If you want to return an item, follow this process:

1. Send us an email to hello@lolocarolo.com or get in touch with us via our Contact Form. You have 40 days to return it.

  • Enter the product that you want to change, model, order number and size.
  • Choose the type of return you prefer:
    • Home Pick up. Please give us the pick-up address and within approximately 2 to 3 days, a TNT driver will collect it from your home. There will be a deduction of 3.5€ (mainland Spain, check other destinations) for transport from the total amount to be refunded.
    • You can also manage the carrier yourself and send us the product we will provide you delivery address by email.

2. Prepare the package

Items must be returned in their original packaging.

3. Deliver the package

  • If you have selected home pick up give it to TNT driver (carrier), who will pick it up at your home.
  • When your choice is a pick up location, take the package to your nearest Zeleris location. If you choose this option, please indicate the zip code nearest to you and we’ll inform you to which address you can deliver the package to.

4. Refund

Once we have received your return, we will send you a confirmation e-mail and we will refund your money immediately.

Keep in mind that the item must be sent with its original packaging and in perfect condition.

If the item is defective, and the causes was not the customer’s fault, the transport costs shall be assumed by LOLO CAROLO.